Nokia Immediately Blames Batteries For Exploding Phones
from the no-need-to-research dept
We thought it was a little odd that Nokia didn’t respond with sympathy for a woman who was burned by an exploding Nokia mobile phone, but in rather lawyerly fashion focused all the blame on counterfeit batteries. We’re not saying they should accept the blame, but they’re very quick to point fingers, and don’t seem to express any sort of concern or sympathy for those victimized. So, now that more phones are exploding – even one that the owner said was brand new with the original battery, Nokia is sticking by their story. They even admit they don’t have the details, but it simply must be fake batteries because it is absolutely impossible that a Nokia original battery would cause the explosion: “We don’t yet have any information on what is the origin of the battery in the Vietnam case, but there hasn’t been a single case of an original battery exploding anywhere in the world.” How caring. Whether or not the batteries in question are Nokia original batteries, wouldn’t it make a lot more sense to express concern over this trend of exploding phones and say that they’ll do everything possible to prevent it from happening in the future?
Comments on “Nokia Immediately Blames Batteries For Exploding Phones”
About that urban legend...
the “myth” of the woman who blew up when pumping gas while talking on the cell, maybe it’s true after all?
I can understand Nokia
In this business heavy equipment testing that include destructive testing, heat testing, etc. is quite usual. Nokia probably spends millions of dollars on such research, to comply with FCC, EPA and a bunch of other regulations.
Having the customer then buy a questionable quality battery booster sort of nulls all of the testing that went into the unit, it’s like buying the cheapest no-brand tires you can find for your new car.
However, if it turns out that it is really Nokia equipment that blew up, they should (and probably would) be sued for damages.
Re: I can understand Nokia
Right. I’m not denying that it *WAS* the counterfeit battery. What I’m wondering is why Nokia isn’t at least sounding remotely sympathetic about the situation, and saying they will do everything possible to stop this from happening.
Re: Re: I can understand Nokia
I agree …
If nothing else for good ” Customer Relations ” !
Re: Re: I can understand Nokia
One word: lawsuits.
I’m sure when they sell the phones there are lots of warnings saying to only use authorized batteries.
Re: Re: I can understand Nokia
What I’m wondering is why Nokia isn’t at least sounding remotely sympathetic about the situation
Lawyers seem to feel that any expression of sympathy can be used as evidence against their clients in a lawsuit. I don’t know whether this is really true, but it probably explains Nokia’s reaction.
Novel marketing approach
Quite a few manufactures are placing circuitry in their devices that use a “smart chip” to detect and “rapidly drain” a competitor’s battery. I wonder if this isn’t the reason these phones are exploding?