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HP Accused Of Expiring Ink Cartridges
from the must-use-by... dept
What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.
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False Advertising
I would certainly think that a sealed ink cartridge would be good until opened.
I've bought several cartridges when on sale ( to save a little $$$ ) and think that if these things expire then that needs to be clearly stated.
To use technology to disable a product for which you purchase under the assumption that it will function as implied is criminal.
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HP Cartridge harming printer
All the HP printers I'm familiar with have the nozzels in the cartridge. So it's pretty much impossible for a genuine (but out-of-date) cartridge to do any harm to the printer. It might or might not work (every old one I've ever used has been fine), but the 'harm the printer' argument isn't one HP will likely try to use.
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HP G85 stored for months
I had to store my belongings for a while - had an HP G85 that I just put back in the box. It was in a metal building - cold in the winter hot in the summer - for 14 months. The ink was 6 months old when stored.
Pulled it out of storage, set it up, printed a test page ... and it worked flawlessly.
Yeah sure - "They go bad". Maybe I was just lucky, but then I haven't had any real luck in years.
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No Subject Given
Yeah, ink lasts a while, especially if unopened. However, there's a difference between letting it sit exposed in your printer when it's about dry, and leaving one sealed away.
Did this woman crack open a cartridge and watch how much ink spilled out in numerous test cases? Did she bother to check the nozzels to see if they were clogged? I doubt this case will get anywhere.
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this is true...
the computer chip is programmed to make the user buy new ink before the last cartidge is empty. American business men are all the same; cheap car salesmen, its better to buy from japanese companies like Canon when it comes to this stuff.
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Re: this is true...
Don't forget, the Canon cartridges, at least the BCI-6 ones are clear.
Also, MUCH MORE reasonably priced.
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True for Cartridge Type 10 and 11 - and a workarou
At least HP printers that use Cartridges 10&11 do indeed not accept cartridges beyond a certain date. In some higher-end models like CP1700 it does not even help to set the PC's clock back, because these printers have internal CMOS memory that invalidates the cartridge once it is over its time.
The good news is that if you disconnect the lithim battery inside the printer for a moment AND set the PC clock back, then the cartridges print just fine.
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Printer ink cartridge conspiracy
Think about any ink cartridge, for example, HP ink cartridge that has a warranty. Bad ink cartridge, color bad, light ink which appears watery, what-ever, they give you another one. That's the way a warranty works. You buy a recycled ink cartridge, with no HP warranty. It may work momentarily, but then you get these same messages, remove cartridge. Why should my printer shut down after purchasing a recycled ink cartridge? But then if you buy an HP ink cartridge, your printer is up and running again. Or until that time HP thinks you have printed long enough, even if you have plenty of ink. HP forces you, according to HP predetermined usage, in order for your printer to work, to buy their ink cartridges, or HP will shut your printer down.
Don't focus on the ink cartridge, focus on the fact HP, and other printer manufacturers, stop your printer from working, because of some silly game they are playing of cheating customers before the ink runs out, or wrong ink standards, or what-ever. I say, go ahead send these stupid messages, but don't stop my printer from working. This is anti-competitive, and in violation of anti-trust laws.
To be perfectly clear
Hewlett Packard recycles their ink cartridges by promoting that HP cartridges be returned for recycling, using a self addressed, stamped envelope. Allowing HP, through their “refurbishing and reselling” effort to conserve resources, using the various recycling facilities of manufacturers around the world contracted by HP. Thus, the mere fact that there also are other recyclers available to refurbish, and recycle ink cartridges, but except for lower cost, and the free choice of the consumer, HP has restricted the consumer the full use, and the operation of HP printers.
Smith and Roberson’s Business Law, ninth edition. West Publishing. Chapter 43; ANTITRUST.
“Characterizing a type of restraint as per se illegal therefore has a significant effect on the prosecution of an antitrust suit. In such a case, the plaintiff need only show that the type of restraint occurred, she does not need to prove that the restraint limited competition.....Tying arrangements. A tying arrangement occurs when the seller of a product, service, or intangible (the "tying" product) conditions its sale on the buyers purchasing a second product, service, or intangible (the "tied" product) from the seller....Because tying arrangements limit buyers' freedom of choice and may exclude competitors, the law closely scrutinizes such agreements.”
Hewlett Packard has, unbeknownst to customers who purchased HP printers (tying product), tied as a condition, the purchase of new HP ink cartridges (tied product), or HP recycled ink cartridges, through the use illegal anti-competitive consumer practices.
After all, what are we talking about, it's a ball point pen refill morphed into a printer ink cartridge. It’s a recycled auto part! Again, I say Hewlett Packard, and the rest of the conspirators, play your silly games by cheating consumers on ink cost, and supplies. I say go ahead! But don’t stop me from the use of my printer.
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Re: True for Cartridge Type 10 and 11 - and a work
Where is the battery for the cmos located on the 9110 printer
I have a Ink Expired display and it will not reset.
Help
and Thanks
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HP Ink Cartridges
It has been long known that HP makes its billions of dollars of profit each year primarily from their imagining and printing group. 90% of all profit from this division comes from the sale of printer ink. HP's IPG strategy was changed more then 10 years ago to one which employees extremely inexpensive printer cost as a drive safe which is made up for in the consumables required to use the printer itself. They have initiated many law suits against refill kit companies over the years with little success. Class action law suits have gone on for years at a time with fines eventually being levied against HP to settle the suits which in comparison to the profit they make is pennies on the dollar. Not until some legislation is put before the government will this practice ever be changed. I suggest the millions of unhappy customers to start writing your congressmen to start some type of restriction to this monopoly HP has over its practices. After all I purchased the equipment from HP not leased. If I want to assume the liability of using a non HP cartridge I should have every right to do so with out HP controlling my equipment. Considering my warranty is no longer valid after a period of 90 days or one year, what ever it is, HP should not have the right to program my equipment from working if I do not use their replacements. That would be like Microsoft programming my computer to not work if I choose to use word perfect for my word processor over Microsoft Office. I own a high monthly volume printer which will do 30,000 pages a month of which I only print less then 75 to 100 pages of month. I have yet to use a cartridge completely before it has rendered my printer inoperable. My HP Cartridge Replacement retails for over $50 each which requires four cartridges to operate. Even if I only need a black and white page printed it will not work with an expired color cartridge making it useless. This brings my business to a stand still at my slow time of the year with little to no operating cash flow in which to purchase $200 worth of replacement cartridges of which I do not need. If I could afford the high priced lawyers which HP has on retainer I would sue the pants off of them and own a portend of the company. I suffer, my company suffers, and worse of all my clients suffer because of this unethical money sucking grip they have on me. Lets all pull together and get our government representatives working on a solution for this issue. Thanks so much for joining the team to fight these big corporate pimps.
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Yes, join the fight!!!
I, for one, am taking a stand. I'm not going to be sucked into giving HP any more of my hard-earned money. On top of their ridiculous and monopolistic ink cartridge techniques, they now farm all their customer service calls out to India, which not only makes the American economy suffer, but makes it really hard to get any actual help when you call! I'm donating both of my HP printers (an AIO Deskjet and a color laser) and using the money I save on replacing "expired" cartridges, printheads, coating kits, and other replaceables to buy the best Canon printer I can afford. It's sad that I can't support an American company for this purchase. Does anyone know if any other companies besides Canon sell printers without "expiring" ink?
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Expired Ink cartridge
The expiration feature of the HP printers can be disabled by simply removing the printer battery. If the printer does not have a fax then the battery can be left out. Printers with faxes need the battery to preserve the date/numbers when the power goes out. In this case, the battery can be removed for an hour or so then placed back in the printer. The printer will operate normally and ignore the expired cartridge warning.
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remove the CMOS battery
The workaround suggested by Onque does in fact work - I just did it to my CP1700. The battery is located in a very awkward place (by design, I'm sure), on the left inside wall behind the end of the carriage slide. I used a paint can opener - like short screwdriver with a hooked blade - to pop it out. After doing so the printer worked fine with no expiration messages.
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remove bottom of good cartridge, put on old
Some cartridges like Hp11 that fits the CP1700 and other printers have a bottom that can be pulled off. This piece contains the "date chip". Simply pull it off an unexpired cartridge and put it on an expired one. I don't think this will work for those cartridges that are a combined print head/ink cartridge.
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Re: Expired Ink cartridge
I have read this comment before about removing the printer battery. No one has explained where the battery is or how to remove it. Can you tell me? HP officejet d145
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Re: HP Ink Cartridges
We've got too much government as it is; the last thing we need is more. The power to fix this problem lies in the hands of the consumer. If people quit buying HP products, HP will have to change in order to remain competitive. That's how a free market economy works.
So, if you you don't like the way HP does business, buy from their competitors and leave Congress to do what they do best: Tax and Spend...
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Amen!
Hit 'em where it hurts, sister!
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Re: Re: Expired Ink cartridge
I have a d135 and I am trying the fix at this very moment.
Look at this website and you should be able to find the battery. http://www.land.netonecom.net/tlp/ref/letters/hpPrinters.php It looks like a normal CMOS battery from a PC.
Get a small flashlight and a small mirror if you can't find it easily. Good luck.
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Battery
Will someone please tell me where is the battery of the CMOS for HP Deskjet D2360? I appreciate your help very much. Thanks
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CP1700 Battery Removal
Lovely printer but being a very ocassional user 3-4 times a year and HP cartridges going out of date and still 90% full of ink and the dreaded amber flashing light making the printer unusable I decided to do something about it. I scoured different websites and tried various methods ie resetting my computers clock both in the OS and BIOS but no difference. I then removed the printers battery and hey presto - it works. I'm not a techie but it's a 2 minute job. Make sure you disconnect the power then lift up the lid and with a screwdriver to the far left of the printer carriage you'll see the battery. I just levered it out gently and let it fall inside the machine.
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i know this is so bad but how do i reset it
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hp 8250 expired ink fix
I have the 8250 and was so mad when my 3/4 full black ink wouldn't work...did some digging and you all said to remove the battery...sounded a little weird and a little too easy to really fix but what did i have to lose? i tried it and gained $$ cause it worked! i found the following on how to remove the battery for the 8250. i love hp but comeon with the expiration date on ink! by the time you keep replacing full ink you could buy a new printer! thanks guys! http://hpphotosmart8250.blogspot.com/
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If you need a new battery, I suggest you could purchase one from http://www.batteryfast.com , which would shipping to you fast and the quality is satisfy
satisfied.:)
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CP1700 cartrige expired date
HP sold me printer CP1700 where they used the ink cartriges with blocking the work. I have the printer and I cannot used its because the manufacturer work against me. The expired data is blocking the work and now I am going to Canon. During the time of search for A3 printer was choice/. To buy the Canon where I before worked on BJ 330 and after I wanted to see the HP it was wrong decision one year before I have worked on HP 1125C and after one year it was out of order the I decided to buy newer and now I have to go to printing office with every A3 page. I am so upset that I will never more buy any HP product doese matter it is good or bad. I have enough pain to finish with them. With Canon I was so happy that I forgot that on this Word the crooks can ve as HP.
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1200 busines inkjet printer
expired cart and printheads. Where is the battery to disconect and do you have to re-connect
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EXpiration Early inl cartages
I have one HP printer left. I will no longer buy HP Printer any longer nor will i recommend there printer any longer, OVer the years I may print 50 pages and then when I need it again have to buy another cartage. Too bad they no longer build like the HPIII 3D, I still have and it works fine.
John A.
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HP Ink
I had an HP printer and have just experienced this. I bought ink from costco less then 6 months ago and it has expired already. I think this is highway robbery. I will return my printer and never buy HP again.
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Costco ink
Arinda, I just got back from Costco looking for HP ink. I had already been clued into the expiration date thing, having had an expired cartridge quit working in my printer (a fresh non-expired cartridge got the printer working again). So now I ALWAYS check the expiration date before I buy. I didn't check all the cartridges at Costco of course, but all of the ones I did look at were expired. Some as old as December 2007. Your beef should be with Costco, not HP. I intend to write to the store manager to point this out. They may just be clueless about this expiration date thing, not intending to fleece their customers (at least I'd like to give them the benefit of the doubt). There is this wording on the box: "Ink cartridge limited warranty ends 6 months after install by date." Those December 2007 cartridges are already out of warranty. And equally-clueless customers won't, well, have a clue.
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My Letter to HP President and CEO Mark Hurd
I never knew ink cartridges expired. Worst yet on my HP Printer (PSC 2355xi) it doesn't give you a this is expired error message. It just randomly stops working and tells you that you do not have the correct ink cartridge installed. See my letter below....
While I do not expect that this concern will be corrected, I feel that I must join the many to issue this complaint. This is regarding the built in product obsolescence into your ink cartridges. I personally have had to discard 2 sets of perfectly good ink cartridges (over 50% full) because they expired. I did not realize what was happening until the second set gave me the same error message "ink cartridge installed is not the correct one for this printer", or something along those lines. The product does not even tell you, I'm expired. I searched why do ink cartridges expire and found multiple rants about your company and a few others as well. I cannot believe that you think such a business practice will allow your company to remain successful into the future. I have reinstalled my old printer, which uses ink cartridges until they are low in ink or have no ink remaining. This product is an older Lexmark. It does not accept camera cards but I can load my pictures through the USB cable and the camera itself. I am very disappointed in my HP product and do not expect I will ever purchase HP again.
I am a business major (currently in school) and I work fulltime. I cannot afford to continue to buy ink cartridges when it is not necessary to do so. I know from my business classes that what you are doing is wrong and will hurt your business in the long run. It ruins your reputation and product image. HP is a money hungry, poor quality, worthless corporation. This is the image you now portray.
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Hewlett-Packard Rip Off
DIDN'T EVEN USE INK CARTRIDEGES AND THEY EXPIRED AND THAT EVEN INVALIDATES THE USE OF THE MORE EXPENSIVE PRINTHEADS SIMULTANEOUSLY WITH THE INK CARTRIDGES WHICH WERE ALSO USELESS AT THE SAME TIME. WHAT A RACKET!
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HP
I filed a complaint with the Consumer Protection Agency several years ago about this problem. HP contacted me and sent new cartridges to appease me, but one little problem has been overlooked. Since cartridges are "expirational", how is a person or business to know what the latest dated cartridge is? That is to say, when you go to buy a cartridge, are you expected to get the store to bring out their whole inventory so you can check for the latest dated one? So you see, this not only hurts the individual, but the business that sells them.
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Re: False Advertising
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HP ink expiration dates
I own a HP Photosmart 3210 All-in-one printer and all the ink cartridges have an expiration date. I purchase a large supply when they were on sale and did not realize that there was any expiration dates. I just put a cartridge in and the printer rejected it advising that I was installing an expired ink cartridge. It did give me a note on the printer screen advising that I could override the printer and use the expired cartridge (exp Oct 2008) but I put my service warranty in jeopardy. I have never had anyone tell me that ink expires when I purchased it nor did I realize that we could be purchasing ink that is near expiring at the store.
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Ink expiration
has there been any resolution to this ??? just happened to me yesterday and "chatted" with an HP on-line tech and basically the answer is "sorry, too bad". It also seems criminal to me that I a)own the printer and b)own the cartridge and they will not allow me to do what I want to do with my personal property.
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HP1100D or 1200
There is a couple of different ways to decieve the printer. Using expired tanks requires you to either set the date back on your computer. Of course this changes things when posting and such but the printer will work. The other way is to remove the bottom portion of the cartridge where the chip is and change it out with a working one. I have a rotation of 4 on hand. The printer will only memorize the last 4 cartridges.
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hp ink
I use a Hp 2600N laserjet in my office
The ink levels are shown to be low or empty without use. We typically print 40-50 pages per day using black ink only. 9 weeks after installing all new cartridges the machine says they are all running out at roughly the same time. The rub is in this time period we have not printed anything in color yet the color cartridges are said to be empty. These particular cartridges retail for $82. each. When you remove them you can shake them and feel that they are still full. The machine will shut down and not print until new cartridges are installed.
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HP run by Crooks
I own the Photosmart C5180. Technically, its a decent all-in-one printer. However....
HP are bastards. My black cartridge is at least half full; i know this because it was last week - and because I just picked it up with my hands, shook it and can hear and feel at least half a cartridge of ink inside there. My "Supply Level" utility is claiming that my level is at 0%. That's right, it says there is nothing in the cartridge. Maybe its because it has passed its "expiry date"... I call Bullshit! And I have had the same issue with all of the other cartridges.
HP is operated by crooks.
I know it says "Ink levels are estimated" but you have got to be kidding me.
I get hassled every time I need to print and sometimes it doesn't even allow me and I have to start swearing at the machine and restart the computer and re insert the cartridges until it takes.
We as consumers should not have to find work-arounds that involve opening the lid and removing internal components, or hunting for drivers and altering them just so we can perform the most basic of functions for what we bought the printer for in the first place. PRINTING!
Suck it HP. Suck a big one. I will never buy a product from you again. Corporate scumbags.
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Here is how to bypass 1100 and 1200 HP expirations
Ok it took me a while to realize this but it is actually really simple to bypass them. The bad news is you must first go out and buy a new cartridge of that same color. Then take a knife and cut the lower stripe on both sides of the cartridge right where they assembled it. Dont worry you wont damage the cartridge. Then simply un-snap it on the new cartridge. The chip that you need comes off with it all in one piece. Then take your old cartridge and do the same thing. Finally snap the newest one in place on the old cartridge and your are ready to go. Its that easy. When you finally run that one out of ink remove it and put it back on the new cartridge and you can then run it.
Yes its that easy..... And it really works no damage no problems.
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Re: hp 8250 expired ink fix
Thanks Sue.
Not sure how you found that %$#&* battery, but I am sure glad you did.
I followed your procedure except I did not bother to put the battery back in! It is working great with NO messages!!!
I can now use the expired black cartridge I bought about a month ago, AND IT IS ALREADY EXPIRED!!! %$#^& HP. You fixed them!!! I sure hope that law suit goes through.
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my new ink cartridge is only half full
The ink carttridge indicator on my printer confirmed that my brand new hp ink cartridge was only half full right out of the box. Waht a scam!!!! Does anyone know where we can get full replacement ink cartridges for our HP printers?
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HP 9110 CMOS battery location
Some have asked where it is so that it can be removed to cancel the bogus expired ink cartridge message. The battery is located right next to the RAM slots on the board, right next to the USB connection. Remove the two screws at the top of the left end panel, with a srewdriver opo that panel off. It's right there.
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Expired ink
It is true that when the ink is expired the printer will not print anymore. my colored ink has 65%-90% ink level but it is not printing in colored anymore (i always used the black ink when printing) . THE REASON WHY, MY INK IS EXPIRED when i did the diagnosis. I wonder why they did this. Those HP company requires the customer to buy an ink YEARLY? This is ridiculous, I need to buy all the 5 colors just to used my printer. I am one of the dissatisfied customer.
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Expired ink
It is true that when the ink is expired the printer will not print anymore. my colored ink has 65%-90% ink level but it is not printing in colored anymore (i always used the black ink when printing) . THE REASON, MY INK IS EXPIRED when i did the self test diagnosis. I wonder why they did this. Those HP company requires the customer to buy an ink YEARLY? This is ridiculous, I need to buy all the 5 colors just to used my printer. I am one of the dissatisfied customer.
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HP tech support for old ink
Guy at HP said the printer gets its date from the computer... Just change the date on your computer... Just printed out ok.
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HP Business Inkjets 1100 & 1200
HP business inkjet 1200 solution for expired cartridges. There is a 9 pin connector located behind the bottom cover under the ink cartridges. The cover can be removed by prying it off. It is held in by 4 fingers that lock it in place. After the cover is off, there is a plastic barrier that I cut the middle section out of to get access to the connector. I unplugged the connector and removed the white wire. I plugged the connector back in and now my expired cartridges worked just fine.
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HP Business Inkjets 1100 & 1200
HP business inkjet 1200 solution for expired cartridges. There is a 9 pin connector located behind the bottom cover under the ink cartridges. The cover can be removed by prying it off. It is held in by 4 fingers that lock it in place. After the cover is off, there is a plastic barrier that I cut the middle section out of to get access to the connector. I unplugged the connector and removed the white wire. I plugged the connector back in and now my expired cartridges worked just fine.
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HP Business Inkjet 1100
Does anyone know if the removal of battery on the HP Business Inkjet 1100 resolves the ink cartridge expiration problems? If so were is the darn thing located? I don't see the little "begger".
This certainly has been a frustrating situation for many HP printer users.
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i just cleared the error by continuing to hit the right arrow button on the printer until it cleared.
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I just took out the cartridge and put it back in and now I am printing...for now!
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8250 expired ink - any legal remedy?
I have an 8250 and tossed out several seemingly still good cartridges before finding this discussion. Does anyone know the status of any suits against HP re this issue?
On a related note - this is THE LAST HP PRINTER THAT I WILL BUY. This tactic, combined w/ HP's deliberate & misleading underfilling of cartridges, their active undermining of 3rd party vendors, and their ridiculous cartridge prices, have all resulted in losing me as a customer. I doubt HP cares, but I won't be shy about voicing my experiences.
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HP policies on cartridges inexcusable
I will never buy another HP printer, even though I think they generally have the best on the market. Setting up their cartridges to deliberately fail after a certain date, to force consumers to buy more cartridges is an arrogant, inexcusable ploy. I've got well over $300 worth of cartridges we'd purchased for spares (so we wouldn't run out) still NEW and UNUSED, but that we cannot use because of this OFFENSIVE AND INSULTING policy.
HP can take their printers and shove them.
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rip off
Not only do they put a expire chip in the ink cartgage,they conspire industry wide to price fix.Another complaint is how much ink is actually in the cartgage.The cartgages are divided into 7 compartments in all. The amount of ink contained only touches one third of the space on the sponge.You are paying for ink that you don't get.Next time your cartgage says empty,open up the case and pull out the sponges and see for yourself.These printer companies should be sued for stealing from the customers. Where are all these class action lawyers when you need them?
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Hp expiring cartridges
I have several HP PSC3310.
Recentally two of them have told me that:
"hp the ink in the following cartridges are nearing its expiration date"
What the HELL ! I do not even use HP cartridges. I have refillable cartridges that are not supposed to expire.
I use Vista Ultimate x64.
The printer works fine, for now. But has me worried. I am heavily dependant upon this series of printers.
The pencheck=0000 trick FAILED.
Tried DJK's Unplug, plug in, unplug, plug in, unplug, plug in. Trick. FAILED
Been Googling for two days. Found nothing.
Need help.
Elmbrooke@gmail.com
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Bypass hp business inkjet 1100 expired ink cartridges
I found response previously on how to bypass by changing the year on my PC without actually making any changes to the physical ink cartridge (which worked GREAT); unfortunately unable to locate procedure on web or my print out of same.
I need to follow that procedure, but am not able to recall sequence of procedure to do so.
HELP!!!
prenke
pam_renke@q.com
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