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Wireless

Wireless

by Mike Masnick


Filed Under:
mvnos

Companies:
amp'd, helio, virgin mobile



Can We Close The Book On MVNOs Now?

from the or-will-they-rise-again? dept

Back in 2002, there was suddenly a lot of buzz about how MVNOs (Mobile Virtual Network Operators) were going to be the next big thing. The idea was that any brand could start offering mobile phone service just by slapping its brand on mobile phones that would work on someone else's network. Then you could have a company with a huge brand jumping into the mobile phone space, adding various "synergies" (gag) from other business lines, without having to worry about the technical infrastructure of running a mobile network. The problem, which really was sort of obvious from early on, was that no one could explain why anyone would want to buy mobile phone service from a non-mobile phone company. And, indeed, all of the "big brand" MVNOs died rather gruesome deaths.

The second generation of MVNOs were supposed to be different however. Names like Amp'd and Helio weren't building on existing brands, but planned to build up huge new brands by themselves, and would do so by focusing on the high end, offering all sorts of neat phones, applications and services that the big mobile operators were afraid to offer. Actually, the reality was that the big mobile phone operators knew enough to recognize that people just didn't want those things, which is why they weren't offered. Amp'd flamed out spectacularly, burning through $360 million and attracting a negligible number of customers.

And, now, Helio has basically given up the ghost as well, selling off to Virgin Mobile -- about the only mobile phone MVNO that has managed to hang in there. From the sound of it, Virgin basically was doing a favor to Helio, to make its initial backers (Earthlink and SK Telecom) save a little face, rather than just shutting down the service.

So, with this, can we officially declare the era of the MVNO over? Or will we see breathless reports a year or two from now from new analysts in the space claiming a great new market in "branded" mobile phone services?

8 Comments | Leave a Comment..

 
Ramblings

Ramblings

by Carlo Longino


Filed Under:
mobile, telecom, voip, wireless

Companies:
amp'd, at&t, sunrocket, verizon



What Happens To Customers Whose Providers Disappear?

from the no-more-service-for-you dept

Last week, VoIP provider SunRocket pulled the plug, and it looks like it will be joined on Tuesday by mobile virtual operator Amp'd. But in addition to out of work employees and unpaid creditors, there's another group of affected people here that seem to have gotten lost in the shuffle: these companies' customers. As the comments to one of our posts about SunRocket attests, the company's customers were left hanging in the wind, with no real information about what would happen to their service, or their phone numbers. Amp'd users got a helpful text message ("AMPD MSG: Your svc may be disconnected on 7.24 @ 12:01am. Go to http://www.ampd.com or contact the location where you activated your service for further info.") and a hastily written FAQ. It's not like these companies will really care about their ex-customers, and acting in the name of morality, or even just being decent, won't pay their bills. But the bigger issue here is what this means for other upstart companies, particularly in entrenched industries like telecom. For all their faults and downsides compared to VoIP providers, it's unlikely that companies like AT&T or Verizon will go out of business and leave their customers in the lurch -- and that could make it harder for newer, smaller companies to pull in users.

18 Comments | Leave a Comment..

 
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