Technology Again Causes American Idol Controversy, Fingers Pointed At AT&T

from the newsworthy dept

Apparently the outcome of the latest season of American Idol caused some controversy when the contestant generally regarded as the underdog of the two finalists was crowned the winner, provoking an angry backlash from his rival's fans. Now, they're pointing the finger at AT&T, alleging it helped skew the vote. This isn't the first time telecommunications have caught this sort of flak, as it's been a regular occurrence during the show's run that people have faced jammed phone lines when they've tried to vote. But this time, it's a little different. Apparently AT&T reps were at a couple of viewing parties organized by fans of the winning contestant, Kris Allen, and brought along a bunch of phones with them -- since, of course, only people on AT&T's wireless network can vote for the show's winner via text message. Then, the reps supposedly showed people at the parties how to "power text", or send in several votes at once. It seems unlikely that the votes spawned from the two parties were enough to tip the balance in Allen's favor, but the appearance of impropriety on the part of one of the show's major sponsors may be a bit more damaging.

Carlo Longino is an expert at the Insight Community. To get insight and analysis from Carlo Longino and other experts on challenges your company faces, click here.

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Phorm Edits Negative History Right Out Of Wikipedia

from the and-gets-called-on-it dept

Phorm, the controversial "former" adware company that is aggressively defending its new ads-based-on-your-clickstream program, despite some serious questions about its legality apparently became a little "overzealous" in its defense, editing its own Wikipedia page to erase many of the negative stories about the company. Of course, doing that backfired pretty quickly, as the company got called out on it (and the edits got reverted). While first suggesting that it was merely trying to correct "inaccuracies" (such as questions over its legality?), the company admitted it was a bit too aggressive, and was unfamiliar with the rule that you're not supposed to edit your own Wikipedia entry.

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Harnessing Status Competition On Wikipedia

from the positive-spillovers dept

After writing yesterday's post about politics on Wikipedia, I came across a copy of the actual email Durova sent purporting to demonstrate that the Wikipedia user she subsequently banned was a "troublemaker." What it boils down to is that the user in question was too good at contributing to Wikipedia, and so must not really have been a new user when she signed up in July. Basically, Durova thinks that she's made a suspiciously large number of helpful edits, including familiarity with relatively obscure Wikipedia features, and so she must be an experienced user creating a "sock puppet" to help unspecified co-conspirators gain control of the site. Now, it's pretty clearly paranoid to think this proves there's some kind of conspiracy going on; there are any number of reasons an experienced Wikipedian might want to start a new account, and as long as the new account isn't being used as a "sock puppet"—and Durova offered no evidence that it was—it's not really a problem.

But at the very least, Durova is right about one thing: the way you gain power and influence within the Wikipedia community is by making thousands upon thousands of helpful edits to Wikipedia articles. To the extent that there are competing factions battling for control of the site, they conduct their battle by competing to make the best contributions to the site, thereby earning the respect of other Wikipedians and enabling them to win election to leadership positions like the site's Arbitration Committee. If you peruse the comments people make when they're voting, you'll see that a lot of people vote against individuals because they haven't been on the site long enough or haven't made enough contributions. What this means is that it doesn't matter very much how paranoid, vain, or power-hungry the senior leadership of Wikipedia is, or that there might be factions plotting to seize control of the site away from the current leadership. In fact, it might actually be good for the rest of us if that's true, because it will spur each faction to re-double their efforts to do more editing in the hopes of earning the support of rank-and-file editors.

There's an obvious parallel to real-world human societies here. People often criticize capitalism for promoting greed, but that's not quite right. Greed has always existed in human societies. In pre-capitalist societies, the way greedy and ambitious people got ahead was largely by conquering new countries, enslaving their inhabitants, assassinating political rivals, lobbying the government for monopolies, and engaging in other wasteful and destructive activities. The rise of capitalism didn't abolish greed and ambition, but it harnessed it for the public good. Now, if you want to become rich and powerful, one of the best ways to do it is by creating a company that produces goods and services consumers want. (You can also still get ahead by lobbying the government for special privileges, so the system's not perfect) The better you are at serving your customers' needs, the richer you get. In a competitive market, it doesn't really matter if our elite businessmen are nice people, the system is set up so that they're driven by their own self-interest to do things that benefit their customers. By the same token, it doesn't matter if, as critics claim, Wikipedia is run by a paranoid cabal; the system is organized so that they have to continue contributing positively to the site in order to maintain their positions of authority.

Timothy Lee is an expert at the Insight Community. To get insight and analysis from Timothy Lee and other experts on challenges your company faces, click here.

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