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stories filed under: "crm"
News You Could Do Without

News You Could Do Without

by Mike Masnick

Wed, Nov 5th 2008 4:41pm


Filed Under:
closed, competition, crm, open

Companies:
salesforce.com, zoho



Don't Announce You're Open When You Just Blocked Someone Out

from the just-a-suggestion dept

Earlier this week, Salesforce.com founder and CEO Marc Benioff bashed Microsoft and its new cloud computing initiative, suggesting that it was unfriendly to partners: "They hate everybody and we love everybody, and that's pretty much the difference. We even love Microsoft. ... This is our core strategy, love." While we tend to agree that Microsoft's strategy leaves much to be desired, that doesn't mean that Salesforce's strategy is really all that much better. In response to Benioff's claims that they "love everyone," the CEO of Zoho suggests a less lovey-dovey version of Salesforce.com, noting that Zoho was all set to launch products on Salesforce's own cloud computing platform, Force (formerly AppExchange), when suddenly Salesforce.com blocked Zoho -- mainly because Zoho offers a competing CRM system.

Just a reminder that it's easy to say you're open -- but if you're not really open, someone's going to call you on it.

3 Comments | Leave a Comment..

 
Ramblings

Ramblings

by Joseph Weisenthal

Tue, Jul 10th 2007 10:22am


Filed Under:
crm, on-demand

Companies:
microsoft



Microsoft Ready For On-Demand CRM Price War

from the live-it-up dept

Much to the chagrin of its rivals, Microsoft has never been hesitant to compete aggressively on price. In fact, its willingness to be brutal on pricing has drawn some of the loudest antitrust accusations over the years. Microsoft looks set to go down this road again, as it has announced prices for its new on-demand CRM Live service that are well below the equivalent at Salesforce.com. Even with the cut-rate prices, it's going to be a challenge for Microsoft to make it big in this market. Salesforce.com has proven popular among small and medium-sized businesses and it's already started developing an ecosystem around its services through its AppExchange program. Microsoft's trump card may not be its prices, but its extensive network of partners that will be pushing CRM Live. While many partners had expressed the fear that an on-demand service would cut them out of the equation, Microsoft promises to reward them generously for any customers they help pull in, by offering them a slice of annual subscription revenues.

41 Comments | Leave a Comment..

 
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