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stories filed under: "e911"
(Mis)Uses of Technology

(Mis)Uses of Technology

by Derek Kerton


Filed Under:
e911, misappropriation, money



E911 Tax Money - When It's Not Going To Boots, It Just Goes

from the Fleece-'em,-Danno dept

Your U.S.A. cellular phone bill, since the early 1990s, has had a fee levied on it by governments for E911 services. The fee differed from state to state, and was ostensibly to fund the upgrade of 911 call centers. The public safety call centers were to be readied to receive location information from cell phones, and to use that information to instruct emergency crews. The cellular carriers were required to collect this tax for the government, but were also separately required to design, create, and deploy the (much more expensive) systems that can determine where the caller is. The government basically required the carriers to fund a public safety system (which you may or may not agree with). One thing with which none of us could agree was that the E911 taxes on our phone bills were promptly squandered by governments, for years, on just about everything except 911 call center upgrades. Money was mis-spent on ballpoint pens, conference attendance, dry cleaning, and boots.

Most of that is history; much of the US is now ugraded. (Please don't rely on E911, as it only works when you have a good cell signal, battery power, and a few other things. Don't use it as a crutch or as a "safety device"!) So what do you think will happen to those monthly taxes that were collected for so many years? Time to cancel them, right? Not so fast, says the State of Hawaii, which gets 66 cents of E911 fees from every monthly bill. This article in the Honolulu Advertiser shows how various government agencies are trying to get their hands on the "windfall." A few examples of this include: the Honolulu PD wants a new dispatch system for $20m, the Board that manages the fund wants their mandate extended to spend on other tech like VoIP location, the State hired a new Executive Director of the E911 fund for $294,421/yr, the legislature is taking $16M from the fund to help balance the budget, and some are trying to build new cell towers with the money. The article predicts future raids on the funds, and given what we've seen nationwide, we would agree.

What is it about this country that we can't just call a tax a tax. We seem to have an addiction to tucking and hiding fees into a wide range of services, where over time the fees have little to do with the services. Dear government: If you're going to tax me, please just do it up front, talk to me honestly, and say it's a tax. I want to feel you reaching into my pocket, instead of having you just skim the till behind my back.

Derek Kerton is an expert at the Insight Community. To get insight and analysis from Derek Kerton and other experts on challenges your company faces, click here.

16 Comments | Leave a Comment..

 
Surprises

Surprises

by Carlo Longino


Filed Under:
e911



Wow, E911 Has Finally Come Along

from the never-thought-we'd-see-the-day dept

For years, there's been talk of how 911 service needed to include the ability for a mobile phone user's location to be sent to call centers when they made an emergency call. The implementation has taken ages, thanks to toothless government "crackdowns" and constantly backpedaling deadlines. Another big reason was that tax money intended to upgrade call centers to be able to receive the info was instead spent on winter boots and ballpoint pens. So it was with some surprise that we saw 95 percent of the US population now lives in an area with 911 call centers that can receive their location from a wireless phone, and over 90 percent of individual call centers in the US have the ability. That's quite a milestone for a program that looked for a long time like it was going nowhere; hopefully implementation of the next 911 upgrade won't take nearly as long.

Carlo Longino is an expert at the Insight Community. To get insight and analysis from Carlo Longino and other experts on challenges your company faces, click here.

16 Comments | Leave a Comment..

 
Wireless

Wireless

by Carlo Longino


Filed Under:
e911, fcc



FCC Cracks Down On E911 Violations? Yeah, Right

from the the-best-kind-of-deadline dept

The FCC has announced that it wants to fine three mobile operators a total of $2.825 million (a staggering figure, we know) for their continued failure to meet E911 standards. The rules said that by the end of 2005, operators had to be able to locate 95% of their subscribers within a certain distance when they called 911, and these operators still haven't met the standard, apparently -- thanks in part to their use of handset-based location technology, and a good number of users who haven't upgraded their phones. Surely the FCC fines will make them move, right? Because all the other meaningless fines the FCC's doled out have really worked. While the FCC tries to look tough by "cracking down" on the operators, plenty of places still don't have 911 call centers that can actually use the location information -- in part because they frittered away the funds that were supposed to pay for call center upgrades on ballpoint pens and winter boots.

18 Comments | Leave a Comment..

 
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