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stories filed under: "instant messaging"
Politics

Politics

by Mike Masnick


Filed Under:
communication, instant messaging, obama, regulations, unintended consequences



More Silly Restrictions Will Limit Team Obama's Ability To Communicate

from the don't-let-the-lawyers-govern dept

While there are some indications that newly inaugurated President Obama is going to be able to keep his Blackberry (or some other device) to communicate with the outside world, similar "restrictions" are being used to curtail his staff's ability to communicate. Specifically, staffers have been told they have to give up instant messaging. The reasoning, once again, comes down to the lawyers, and that records need to be kept of all written communications in the White House, according to the Presidential Records Act. However, it's seriously (and reasonably) pissing off Obama staffers who have come to rely on IM as a very efficient way to communicate and get stuff done.

It's really sad when efficiency is getting stifled by lawyers, though it happens all too often. Why not just make it clear to staffers to consider the fact that everything they instant message may be seen on CNN the next day, and tell them it's their responsibility to use the tools effectively? This is the federal gov't we're talking about. Why are they being treated like grade school kids? The purpose of the Presidential Records Act is to increase transparency in government. But, like so many unintended consequences of regulations, it's doing the opposite. It's driving people to use less efficient and less useful tools of communication to decrease transparency.

48 Comments | Leave a Comment..

 
Studies

Studies

by Mike Masnick


Filed Under:
instant messaging, interruptions



Instant Messaging: An Interruption? Or A Better Way Of Interrupting?

from the depends-on-who-you-ask dept

There are plenty of people who absolutely dislike instant messaging, claiming that it's distracting and tends to interrupt other important work. However, a new study suggests otherwise, noting that instant messaging conversations may happen more often, but they tend to be quicker and more to the point than other types of interruptions. Thus, if someone can get the useful info they need via IM, it's likely to take a lot less time and be much less of an interruption than a phone call or a personal visit. So, before condemning instant messaging, perhaps think of how many phone calls or annoying visits it's helped keep away. The real trick, honestly, is for people to learn to use instant messaging in asynchronous ways: that is, if you're really busy working on something else, ignore the flashing window until you have an opening and can deal with it.

33 Comments | Leave a Comment..

 
Studies

Studies

by Mike Masnick


Filed Under:
instant messaging, sms messaging, text messaging



Instant Messaging Eating Into SMS Text Messaging

from the but-of-course... dept

The old "accepted wisdom" was that folks in Europe communicated via SMS text messaging, while folks in the US were mainly doing internet-based instant messaging. There were a variety of reasons for why things developed this way, but it was a generally accurate statement for a while. However, even early on, some of us began wondering what would happen as the two worlds started to merge. That is, as mobile phones became more powerful and acted more like handheld computers, wouldn't users start to realize that instant messaging would save them a lot of money in terms of data costs. Especially with advanced phones like the iPhone, it seemed inevitable that "expensive" SMS would start to run into trouble. And, in fact, that appears to be happening. A new study in the UK (where SMS text messaging is huge) has shown that, as people start using instant messaging applications, their use of SMS text messaging drops significantly. The one exception, by the way, is with older users, who are comfortable enough with SMS and don't seem as interested in using IM on their phones. Either way, this has to be a concern for mobile operators who have a tendency to assume that high-priced services will always remain high-priced and in high demand.

23 Comments | Leave a Comment..

 
Deals

Deals

by Mike Masnick


Filed Under:
acquisitions, instant messaging, social networks

Companies:
aol, bebo, time warner



AOL Realizes Way Too Late That AIM Should Have Been A Social Network

from the catching-up-four-years-late dept

As social networks like Friendster and then MySpace first came to prominence in the 2003/2004 time frame, we wondered why the big players (AOL/Yahoo/Microsoft) in the instant messaging space didn't recognize that those instant messaging networks were better social networks than the networks. Whereas most social networks had little to do once you connected, most people used instant messaging to communicate all the time. Those instant messaging systems already knew who all your "friends" were, and it shouldn't be that hard to then take that information and convert it into a more standard social network, with instant messaging features built right in. Yet, nothing really happened. Yahoo and Microsoft made some half-hearted attempts at social networking with little success, keeping them mostly separate from their vibrant instant messaging networks. Now, it appears that AOL has finally woken up and realized this possibility, but since it's so late to the game, it's decided to just buy Bebo for $850 million and integrate it with AIM.

While $850 million is less than was earlier rumored, and suggests that Bebo's growth rate isn't as strong as it would like, the site does have plenty of users (mostly in the UK). When I was over in the UK a few months ago, everyone was talking about Bebo the way people talk about Facebook here. That said, linking AIM to Bebo in a way that gets people interested may be difficult. There's certainly a bit of social network fatigue going on these days, and it seems as though people are beginning to wonder why they should join yet another social network unless it really provides something different and compelling than the last social network. Yes, AOL should be turning AIM into a social network, but they should have done it four years ago when it still made sense. As it stands, this seems likely to go nowhere fast -- especially with the cloud over AOL's future strategy.

8 Comments | Leave a Comment..

 
Deals

Deals

by Carlo Longino


Filed Under:
enterprise software, instant messaging

Companies:
microsoft, parlano



Microsoft Bolsters Its Install-Heavy Software Strategy With Enterprise IM Buy

from the chattin-at-work dept

There is little doubt that instant messaging has become a tool in many employees' arsenal, with one estimate saying it's used in some manner by 85% of all businesses. To some extent, though, employees and their employers are still trying to figure out the best way to integrate IM in the workplace. There are several companies selling enterprise-focused IM systems, but for the most part, corporate IM use still relies on the same consumer-focused services used by teenagers and web surfers everywhere. This would seem to indicate that there's still a lot of potential in the market for IM services with features geared towards the corporate environment, whether they're enhanced security or compliance features, or different communications functions. To that end, Microsoft has announced that it's buying Parlano, which makes enterprise group chat software, and says it will integrate it into its Office Communications Server and Office Communicator. There's little doubt that there's room for a lot of features to be added for enterprise users, but the big question -- particularly for SMEs -- is whether they're worth paying for. One of the key factors in helping IM spread through the enterprise is the fact that there's a wide range of providers offering "good enough" solutions for free. Bundling the functionality in with other software, as Microsoft plans to do, is one way to try and compete with this, and reflect's Microsoft's strategic view that the emerging software as a service model in the enterprise market is bunk. Of course, the company says that because it's the complete antithesis of its own strategy, requiring huge amounts of installed software with expensive licenses. But with the growth in low-cost, or even free office software, the outlook for most paid IM solutions looks pretty cloudy. While enterprises might see the benefit in paying for software like Microsoft Office over less fully-featured free solutions, the idea that IM isn't so mission-critical (despite its widespread use) will help ensure the ongoing popularity of free IM systems.

7 Comments | Leave a Comment..

 
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