Poor Record Keeping Means Comcast Gets To Charge Customers For Modems They Already Own?

from the something-doesn't-seem-right-here dept

Let's say you're a big cable ISP who has just bought another cable ISP. One of the things both you and the other cable ISP offered was an option to buy a modem or lease a modem. However, after taking over the other ISP, you discover that there are no records of which customers bought and which are leasing. What do you do? Well, if you're Comcast, you apparently just assume everyone is leasing it and start charging them a monthly fee, even if they actually had bought the modem. Even better, it didn't even bother to notify people of this change, it just added the charge, and didn't bother to do something as silly as to make it a line item on the online bill that many people check. It was on the printed bill, but for people who get the online version, they're not going to check the printed bill very often. Simply deciding that because of a lack of records everyone should be charged, even if they owned their own modem, seems quite questionable. But, these days "questionable" activities seem to be the norm at so many broadband providers.

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