Current Insight Community Cases

Essential Datacenter Tips On Application Performance Monitoring

The Importance Of Skilled Immigrants To The American Economy

Help A New Kind of Music Label Revolutionize The Industry

Mandates To Buy American Should Be More Carefully Considered

Navigating The New Business World After This Recession

CwF + RtB

-- get "looooots of t-shirts"

Brought to you by Floor64 and the Techdirt crew.

stories filed under: "telemarketing"
Legal Issues

Legal Issues

by Mike Masnick


Filed Under:
spam, tcpa, telemarketing, text messages



Court Says Anti-Telemarketing Law Covers Unsolicited Text Messaging

from the this-is-a-good-thing dept

Via Michael Scott we learn that the 9th Circuit Court of Appeals has found that the Telephone Consumer Protection Act (TCPA) also applies to unsolicited text messages. The TCPA covers certain kinds of commercial marketing over telephones, and has a rule against the use of "automatic telephone dialing systems," but it wasn't clear if text messaging was an automatic telephone dialing system. The court has now said yes.

Separately, the case looked at whether or not agreeing to a basic terms of service also represented "express consent" which is needed under the TCPA. In this case, the woman had purchased a ringtone, but did not believe she had consented to commercial text messages. In buying the ringtone, the woman agreed to an extremely broadly worded terms of service that was probably purposely designed by lawyers to cover a wide swath of potential other things -- such as allowing the company to let others market things to the user. The question was whether or not other companies, who purchased the phone number from the ringtone company, could then market to the woman. The court here finds that dubious as well, noting that "express consent" is "[c]onsent that is clearly and unmistakably stated," which the court feels was not the case here, since the consent was only for the ringtone company to market messages, not anyone else (even though the marketing company -- in this case Simon & Schuster -- noted that the text message was "powered by" the ringtone company): "Thus, Satterfield's consent to receive promotional material by Nextones and its affilliates and brands cannot be read as consenting to the receipt of Simon & Schuster's promotional material."

This ruling isn't the final say on the matter -- as the appeals court was just reversing a lower court's summary judgment, and telling the lower court that it needs to actually go further in paying attention to the case. However, the points raised above are certainly important ones that I imagine will start showing up in other cases as well. Finally, it's also worth pointing out that the defendant in this case is Simon & Schuster, rather than Nextones. This does raise some interesting questions. Simon & Schuster believed that it was purchasing the right to contact these phone numbers legitimately via a marketing company partnered with Nextones. It had no idea that the "agreement" may be faulty, but it may now be liable for breaking the law. If that moves forward, you would have to think that Simon & Schuster has an argument to sue either Nextones or the marketing company it worked with for misrepresenting the "explicit consent" on those numbers.

12 Comments | Leave a Comment..

 
Scams

Scams

by Mike Masnick


Filed Under:
car warranty, mob justice, scams, telemarketing



Reddit Community Discovers Phone Numbers To Reach Car Warranty Telemarketers...

from the poetic-justice? dept

Pretty much everyone is getting those telemarketing scam car warranty calls these days. They're the ones that start out "this is the second warning that the factory warranty on your car is about to expire...." Of course, it's not the second warning (in some cases it's the 100th) and it doesn't matter if your car warranty is about to expire or even if you own a car. They just call everyone. Last summer, the FTC announced that (partly in response to those calls), all prerecorded telemarketing calls were banned. But, considering these guys are scammers, that wasn't going to stop them. It looks like the folks over at Reddit got fed up and social engineered the phone numbers of the company out of a rep, and then the community just started calling repeatedly, overwhelming the company's phone lines. Of course, while it certainly has that poetic justice feel to it, it won't stop them. They'll change their phone number and get right back to it. What's not clear is why the Reddit folks could track down who was responsible while the FTC has been unable to do so...

21 Comments | Leave a Comment..

 
(Mis)Uses of Technology

(Mis)Uses of Technology

by Mike Masnick


Filed Under:
canada, do not call, scammers, telemarketing



Canadians Getting More Telemarketing Calls After Putting Names On Do Not Call List

from the whoops dept

When the US first instituted its Do Not Call list, there was some fear that unscrupulous telemarketers would actually use the list as a "good list" of people to call. In fact, many people were nervous to use the list at the beginning for just that reason. However, for the most part, there haven't been that many abuses of the list (there have certainly been some, but it's not nearly as widespread as many expected). Unfortunately, it appears the same is not true in Canada. The Canadian list works by allowing anyone to buy it -- supposedly so they can cleanse their own lists of any DNC numbers. But, it can also be used by unscrupulous scammers -- such as those offshore -- who apparently are buying the DNC list in order to have a "verified" list of people to call with scams. It's reached the point that many claim they're getting more telemarketing calls (for much more scammy reasons) than before.

33 Comments | Leave a Comment..

 
Scams

Scams

by Mike Masnick


Filed Under:
ftc, pre-recorded sales calls, robocalls, telemarketing



FTC Outlaws Pre-recorded Sales Calls

from the but-will-they-enforce-it? dept

Over the past few months, at least twice a week, I've received a phone call on my mobile phone with a stern (almost angry) recorded voice saying "this is your second warning that the factory warranty on your vehicle is about to expire." Of course, the factory warranty on my car isn't about to expire, and considering that I've received about 30 of these calls, it's difficult to believe it's the "second" warning. Apparently, I'm not the only one to receive these calls. An informal poll of friends found that more than 50% of them were all receiving the same bogus calls. While those already broke various telemarketing rules, it appears that the FTC is looking to further crack down, announcing that all pre-recorded telemarketing sales calls are banned without a signed, written agreement allowing the calls. Informational calls (non-sales calls) such as informing you that a flight has been delayed are allowed -- but sales calls are not.

Of course, the big question is whether or not the FTC will actually enforce the new rules and go after violators. Part of the rule change does give the FTC more leeway in going after those responsible for the messages, but until the FTC really does start shutting some of these operations down, you can bet they'll continue making the automated pre-recorded calls. I'm sure I'll be hearing about the imminent expiration of the factory warranty on my vehicle for some time.

43 Comments | Leave a Comment..

 
Search Techdirt
And now, a word from our Sponsors..



Popular Posts
Poll

Which Internet Concern Worries You The Most?

 

 

 

 

 

 


Add Techdirt RSS To Your Reader
rss Add Techdirt to your Bloglines
Add Techdirt to your Google Add Techdirt to your My Yahoo
Add Techdirt to your Netvibes Add Techdirt to your Newsgator
Subscribe to Techdirt's Daily Email Newsletter

Techdirt's Daily Email Newsletter

Older Stuff

Friday

4:44pm: Entertainment Industry: Yes, Please Keep Negotiating Secret Copyright Treaty To Save Our Asses (42)
4:02pm: If Google's Book Scanning Violates Copyright Law, What About The AP's Book Scanning? (21)
3:05pm: iPhone App Developer Backlash Growing (49)
2:14pm: Norwegian Band Told It Can't Post Its Own Music To The Pirate Bay, Even Though It Wants To (24)
1:08pm: If You Only Share A Tiny Bit Of A File Via BitTorrent, Is It Still Copyright Infringement? (79)
12:00pm: UK Digital Economy Bill As Bad As Expected; Digital Britain Minister Flat Out Lies About ISP Support (24)
10:57am: NPR's Daniel Schorr Blames The Internet For Ft. Hood Shootings (36)
9:49am: No, ACTA Secrecy Is Not 'Normal' -- Nor Is It A 'Distraction' (28)
8:33am: Murdoch's The Times Accused Of Blatant Copying, Just As It Tells The World You Should Pay For News (27)
7:15am: Copyright Extension Moves To Japan (24)
5:46am: Canadian Ebook Store Offers 'Free' Public Domain Ebooks -- Claims Copyright Says You Can Only Make 1 Copy (25)
4:01am: There Are Lots Of Ways To Fund Journalism (14)
1:49am: Winner Takes All, Long Tails And The Fractilization Of Culture (10)

Thursday

10:37pm: The Lobbyists' Ability To Control The Message (29)
8:11pm: In Going Free, London Evening Standard Doubles Circulation While Slashing Costs (27)
6:10pm: Senate Exploring Med School Profs Putting Names On Ghostwritten Journal Articles In Favor Of Drugs (22)
4:52pm: What Does It Say When A Comedy Show Does More Fact Checking Than News Programs? (56)
3:33pm: Nordic Music Week: Optimism Galore And Found Songs (11)
2:10pm: Would Top Sites Really Opt-Out Of Google Based On A Microsoft Bribe? (37)
12:57pm: Intel Lawyers Again Go Too Far In Trademark Bullying (24)
11:43am: Mandelson Wants Gov't To Have Sweeping Powers To Protect Copyright Holders (40)
10:47am: Once Again, Walmart Stops People From Printing Family Photos Due To Copyright Law Claims (42)
9:39am: Essayist Writes Popular Essay... Then Sends 'Non-Negotiable' Invoice To Church Who Posts It Online (61)
8:23am: ASCAP, BMI And SESAC Continue To Screw Over Most Songwriters: 'Write A Hit Song If You Want Money' (78)
7:07am: Kicking People Off The Internet Not Enough In South Korea, Copyright Lobbyists Demand More (26)
5:33am: Are The Record Labels Using Bluebeat's Bogus Copyright Defense To Avoid Having To Give Copyrights Back To Artists? (42)
3:53am: Larry Magid Calls For News Tax To Fund Failing Newspapers (29)
1:35am: Judge Says 'There's An Ad For That...' And It's Ok For Now (14)

Wednesday

11:01pm: Oh Look, Some Police Do Know How To Use Craigslist As A Tool (8)
8:43pm: Netherlands The Latest To Propose Mileage Tax That Requires GPS For Tracking Driving (30)
More arrow
Quick Links
Close
E-mail It