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stories filed under: "telemarketing"
Legal Issues

Legal Issues

by Mike Masnick


Filed Under:
spam, tcpa, telemarketing, text messages



Court Says Anti-Telemarketing Law Covers Unsolicited Text Messaging

from the this-is-a-good-thing dept

Via Michael Scott we learn that the 9th Circuit Court of Appeals has found that the Telephone Consumer Protection Act (TCPA) also applies to unsolicited text messages. The TCPA covers certain kinds of commercial marketing over telephones, and has a rule against the use of "automatic telephone dialing systems," but it wasn't clear if text messaging was an automatic telephone dialing system. The court has now said yes.

Separately, the case looked at whether or not agreeing to a basic terms of service also represented "express consent" which is needed under the TCPA. In this case, the woman had purchased a ringtone, but did not believe she had consented to commercial text messages. In buying the ringtone, the woman agreed to an extremely broadly worded terms of service that was probably purposely designed by lawyers to cover a wide swath of potential other things -- such as allowing the company to let others market things to the user. The question was whether or not other companies, who purchased the phone number from the ringtone company, could then market to the woman. The court here finds that dubious as well, noting that "express consent" is "[c]onsent that is clearly and unmistakably stated," which the court feels was not the case here, since the consent was only for the ringtone company to market messages, not anyone else (even though the marketing company -- in this case Simon & Schuster -- noted that the text message was "powered by" the ringtone company): "Thus, Satterfield's consent to receive promotional material by Nextones and its affilliates and brands cannot be read as consenting to the receipt of Simon & Schuster's promotional material."

This ruling isn't the final say on the matter -- as the appeals court was just reversing a lower court's summary judgment, and telling the lower court that it needs to actually go further in paying attention to the case. However, the points raised above are certainly important ones that I imagine will start showing up in other cases as well. Finally, it's also worth pointing out that the defendant in this case is Simon & Schuster, rather than Nextones. This does raise some interesting questions. Simon & Schuster believed that it was purchasing the right to contact these phone numbers legitimately via a marketing company partnered with Nextones. It had no idea that the "agreement" may be faulty, but it may now be liable for breaking the law. If that moves forward, you would have to think that Simon & Schuster has an argument to sue either Nextones or the marketing company it worked with for misrepresenting the "explicit consent" on those numbers.

12 Comments | Leave a Comment..

 
Scams

Scams

by Mike Masnick


Filed Under:
car warranty, mob justice, scams, telemarketing



Reddit Community Discovers Phone Numbers To Reach Car Warranty Telemarketers...

from the poetic-justice? dept

Pretty much everyone is getting those telemarketing scam car warranty calls these days. They're the ones that start out "this is the second warning that the factory warranty on your car is about to expire...." Of course, it's not the second warning (in some cases it's the 100th) and it doesn't matter if your car warranty is about to expire or even if you own a car. They just call everyone. Last summer, the FTC announced that (partly in response to those calls), all prerecorded telemarketing calls were banned. But, considering these guys are scammers, that wasn't going to stop them. It looks like the folks over at Reddit got fed up and social engineered the phone numbers of the company out of a rep, and then the community just started calling repeatedly, overwhelming the company's phone lines. Of course, while it certainly has that poetic justice feel to it, it won't stop them. They'll change their phone number and get right back to it. What's not clear is why the Reddit folks could track down who was responsible while the FTC has been unable to do so...

21 Comments | Leave a Comment..

 
(Mis)Uses of Technology

(Mis)Uses of Technology

by Mike Masnick


Filed Under:
canada, do not call, scammers, telemarketing



Canadians Getting More Telemarketing Calls After Putting Names On Do Not Call List

from the whoops dept

When the US first instituted its Do Not Call list, there was some fear that unscrupulous telemarketers would actually use the list as a "good list" of people to call. In fact, many people were nervous to use the list at the beginning for just that reason. However, for the most part, there haven't been that many abuses of the list (there have certainly been some, but it's not nearly as widespread as many expected). Unfortunately, it appears the same is not true in Canada. The Canadian list works by allowing anyone to buy it -- supposedly so they can cleanse their own lists of any DNC numbers. But, it can also be used by unscrupulous scammers -- such as those offshore -- who apparently are buying the DNC list in order to have a "verified" list of people to call with scams. It's reached the point that many claim they're getting more telemarketing calls (for much more scammy reasons) than before.

33 Comments | Leave a Comment..

 
Scams

Scams

by Mike Masnick


Filed Under:
ftc, pre-recorded sales calls, robocalls, telemarketing



FTC Outlaws Pre-recorded Sales Calls

from the but-will-they-enforce-it? dept

Over the past few months, at least twice a week, I've received a phone call on my mobile phone with a stern (almost angry) recorded voice saying "this is your second warning that the factory warranty on your vehicle is about to expire." Of course, the factory warranty on my car isn't about to expire, and considering that I've received about 30 of these calls, it's difficult to believe it's the "second" warning. Apparently, I'm not the only one to receive these calls. An informal poll of friends found that more than 50% of them were all receiving the same bogus calls. While those already broke various telemarketing rules, it appears that the FTC is looking to further crack down, announcing that all pre-recorded telemarketing sales calls are banned without a signed, written agreement allowing the calls. Informational calls (non-sales calls) such as informing you that a flight has been delayed are allowed -- but sales calls are not.

Of course, the big question is whether or not the FTC will actually enforce the new rules and go after violators. Part of the rule change does give the FTC more leeway in going after those responsible for the messages, but until the FTC really does start shutting some of these operations down, you can bet they'll continue making the automated pre-recorded calls. I'm sure I'll be hearing about the imminent expiration of the factory warranty on my vehicle for some time.

43 Comments | Leave a Comment..

 
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